At Vellora Shades, we aim to provide a smooth and reliable delivery experience for all our customers. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

All orders are processed after payment confirmation. Since many of our window shades are custom-made to fit your needs, processing may take a few days before shipping.
Processing time:

• 2–5 business days for order preparation and quality checks.
  Once your order is ready, it will be shipped to the provided delivery address.

Shipping Time

Shipping times may vary depending on the destination and courier service.
Estimated delivery times:

• United States: 5–10 business days
  
• International Orders: 7–15 business days
  

Please note that delivery times may vary due to customs clearance, holidays, or carrier delays.

Free Shipping

We offer free standard shipping on smart blinds and selected products.

Free shipping applies to standard delivery services only. Expedited shipping options may be available at an additional cost.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. This allows you to monitor the delivery status of your order.

Shipping Address

Please ensure that your shipping address is accurate and complete at the time of purchase. Vellora Shades is not responsible for delays or lost packages due to incorrect address information provided by the customer.

International Shipping

We ship to many countries worldwide. International customers may be responsible for:

• Customs duties
  
• Import taxes
  
• Additional local charges
  

These fees are determined by your country’s customs regulations and are not controlled by Vellora Shades.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost during transit, please contact our support team immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.
Vellora Shades
📧 Email: info@vellorashades.com
📞 Phone: +1 (201) 660-5298